Terms & Conditions

1. Who we are

These Terms & Conditions (“Terms”) apply to all bookings and memberships with FlexTee (“we”, “us”, “our”). By making a booking, purchasing a membership, or using our facility, you agree to these Terms.

3. Bookings (PAYG and Members)

1. 1Booking required: All Sessions must be booked in advance.
2. 2Pay upfront: PAYG Bookings must be paid in full at the time of booking.
3. 3Members must still book: Membership provides access and benefits, but Members must still book Sessions.
4. 4Arrive on time: Your Session time includes set-up and warm-up. Late arrival may reduce your playing time.
5. 5Right to refuse / end a Session: We may refuse entry or end a Session if we believe safety is at risk, rules are being broken, or behaviour is unacceptable.

5. Membership terms

1. 1Monthly membership: Membership is billed monthly at the price shown at the time you sign up.
2. 2Membership benefits: Current benefits include 24/7 access, entry to leagues/competitions (where offered), and 10% off off-peak bookings (where applicable). Benefits may be updated from time to time.
3. 3Booking still required: Members must book Sessions in advance.
4. 4Changes to rules (including fair use): At present we do not apply a fair use limit on Member bookings. We may introduce reasonable limits in the future (for example, to prevent excessive bookings and ensure availability for all customers). If we do, we will provide notice and update these Terms.
5. 5Non-transferable: Membership is for the named Member only and must not be shared.
6. 6Membership cancellation: You can cancel your Membership at any time. Cancellation will take effect at the end of your current billing period unless we confirm otherwise.
7. 7Failed payments: If a Membership payment fails, we may suspend Membership access until payment is received.

7. Venue rules, safety and conduct

1. 1Follow instructions: You must follow all safety instructions and any staff guidance.
2. 2Appropriate behaviour: No abusive, threatening, discriminatory, or unsafe behaviour.
3. 3Alcohol / substances: Anyone who appears intoxicated or under the influence of drugs may be refused entry or asked to leave.
4. 4Footwear and equipment: Use suitable footwear and handle clubs and balls safely.
5. 5Keep the area safe: Only swing a club in the designated hitting area and when it is safe to do so.

9. Assumption of risk and liability

1. 1Inherent risk: Golf and simulator use involve inherent risks (including being struck by a club or ball, slips/trips, or strains).
2. 2Use at your own risk: You use the Facility and equipment at your own risk.
3. 3What we do not limit: Nothing in these Terms limits or excludes liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under law.
4. 4Other limits: Subject to clause 9.3, we are not liable for indirect or consequential losses.

11. Privacy, CCTV and marketing

1. 1Privacy: We will handle personal data in line with applicable UK data protection law.
2. 2CCTV: We may use CCTV for safety and security.
3. 3Photos/videos: If you plan to film or photograph in the Facility, please be considerate of other customers. We may restrict filming where it impacts others’ privacy.

13. Changes to these Terms

We may update these Terms from time to time. The latest version should be made available on our website. Changes will apply from the date they are published (or from a later date if stated).